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  1. #1
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    Default Purchased training hours expire?

    I bought a three pack (three hours) of MU training a while back but I think I only used two of them.
    Figured I need more training in the future anyway. Well, the training time has come and I was told purchased training hours expire after 12 months? Whether or not I used all those hours, I do not recall being told that policy.

  2. #2
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    Default

    Hello,

    I believe you are currently working with Rita on our Training team to schedule your 1 hour of training, which we will honor. She will get this set up for you. For future reference, our policy is that training hours expire 12 months after the purchase date.

    If you have any further questions, you're welcome to call and ask to speak with me, Krista.

    Thank you,
    Krista
    Krista Nicewarner
    Director of Customer Services | SOAPware, Inc.
    800-455-7627 option 2
    clinicaltraining@soapware.com | support@soapware.com

  3. #3
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    Default

    Thanks for clarifying. I'll be mindful in the future.

    All the trainers have done an excellent job helping us keep current and succeed with the moving target of cms regulations over the years, and I am grateful for that.

 

 

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