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  1. #1
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    Default Electronic Refill speed

    I have been timing the speed of refilling a patient's refill electronically. I have found from opening to closing a chart and using the electronic refill requests in the task manager, it takes 34 sec to over 1 minute for each refill. The size of the patient's chart seems to have a big impact on speed.

    Does this seem normal in comparison to your experience?
    B. Brooks Lawrence, M.D.
    Conway, Arkansas

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    Default

    Quote Originally Posted by bblawrence331 View Post
    I have been timing the speed of refilling a patient's refill electronically. I have found from opening to closing a chart and using the electronic refill requests in the task manager, it takes 34 sec to over 1 minute for each refill. The size of the patient's chart seems to have a big impact on speed.

    Does this seem normal in comparison to your experience?
    I have not timed this task, and it could depend on how you are refilling and documenting the refill. If all you are doing is authorizing the refill, sending the prescription and signing off the note or closing the chart without any additional documentation, then I would guess that about 30-45 seconds would be a reasonable time frame.

    I actually insert a docuplate for medication refills, indicating the requested medication, which pharmacy, and whether the refill was sent or denied, and if denied the reason for the denial. Even doing this, I usually spend only about 45 seconds per chart.

    Your observation about the size of the chart is important, as I believe other users have reported that large charts or charts with large PDF files in them take significantly longer to open and close. Another factor I have noticed is SMARTFlow warnings. The more of these there are, the slower things work.
    Alan Drucker, MD
    "I Came, I Saw, I Took a Valium"

 

 

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